Exam Review Policy
We realize that wanting to know “what I missed” or, “what was the right answer”, on written tests and “what did I say to warrant a low score” on an oral interview are normal reactions in any test taking situation. However, provisions of State law and the fact that testing materials are subject to future use means that test items, scoring keys, and other testing materials are legally categorized as confidential information. To balance the need of a candidate to understand their examination performance with the need to maintain our test confidentiality and security concerns, the Personnel Commission staff:
- Encourages candidates to identify test questions they wish to be reviewed.
- Provides Information such as test segment results, interview scores, pass points, and overall exam results in the examination results notice that each candidate receives.
- Answers routine questions candidates have after receiving their results notice.
- Affords candidates who have more in-depth questions on any part of an examination one opportunity to review their examination results with a qualified member of the Personnel Commission staff.
Together, these opportunities provide a candidate with sufficient information to understand their results and articulate an examination appeal if they believe that there has been procedural error, abuse of discretion or bias, or illegal discrimination.