If the First Step Appeal efforts to remedy accessibility or services issues are not successful, final appeals should be addressed in writing, if possible, to the ADA Compliance Administrator.
The official Service Request Appeal Form (ADA Accommodation Appeal Form) [opens Word] must also be used to submit a final appeal of service request directed to the ADA Compliance Administrator, who can provide assistance in completing the written form if needed.
Within 15 calendar days after receipt of the appeal, the ADA Compliance Administrator or designee will meet with the requester to discuss the appeal and possible resolutions. Within 15 calendar days after the meeting, the ADA Compliance Administrator or designee will respond in writing, and, where appropriate, in a format accessible to the requester, with a final resolution of the appeal.
All written appeals received by the ADA Coordinators, ADA Compliance Administrator and their designees, and responses from these offices will be retained by the District for at least three years.
If the requester is unable to resolve the issue through the ADA Service Request Appeal process, discrimination complaints should be addressed to the District’s Office of Diversity Programs.
Original Issue Date: February 10, 2014
Initiated by: ADA Compliance Administrator
Dates of Changes: