Useful Information for Students
Updated Friday, October 8, 2021 at 12:00 p.m.
New Frequently Asked Questions Lists
- Read the Frequently Asked Questions document for LACCD's Vaccination and Testing Program issued October 8, 2021.
- Read the new general FAQ document issued by LACCD August 26, 2021. Additional FAQs are available on the Frequently Asked Questions page.
- Read the updated COVID-19 FAQ document issued by L.A. County Department of Public Health August 28, 2021.
Free Broadband Available to Many in State
Read the Los Angeles Times Article published Monday, October 4, 2021.
Need Help Affording Internet? Apply TODAY for the Emergency Broadband Benefit
Consumers can begin applying and enrolling TODAY for Emergency Broadband Benefit, an FCC program which help families and households to afford internet service during the COVID-19 pandemic. Eligible households are able to enroll in the program to receive a monthly discount off the cost of broadband service from an approved provider. Only one monthly service discount and one device discount is allowed per household.
If your household is eligible, you can receive:
- Up to a $50/month discount on your broadband service and associated equipment rentals
- Up to a $75/month discount if your household is on qualifying Tribal lands
- A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)
There are three ways for eligible households to apply:
- Contact your preferred participating broadband provider directly to learn about their application process.
- Go to GetEmergencyBroadband.org to apply online and to find participating providers near you.
- Call (833) 511-0311 for a mail-in application, and return it along with copies of documents showing proof of eligibility to: Emergency Broadband Support Center, P.O. Box 7081, London, KY 40742.
If you are feeling stressed, depressed, or anxious and need to talk with someone contact:
L.A. County Dept. of Mental Health 24/7
Access Line: (800) 854-7771
Text: "LA" to 741741
Additional Online Resources for Mental Health Assistance:
https://dmh.lacounty.gov/covid-19-information/
City of Los Angeles Rental Assistance Information
Visit the City of Los Angeles Housing + Community Investment Department (HCIDLA) website (External Link)
LACCD Stay Safe Campaign
Click an image below to enlarge.
Low Cost Internet Options Low-Cost Options and WiFi Locater Guide
Peer Navigators Help Students With Housing Insecurities Read about the Program
Pandemic Unemployment Assistance Read the Guide
Unemployment Insurance Benefits for Angelenos Read the Guide
Chromebook Setup Guide Read the Setup Guide
Health Centers Available by Phone for Medical and Mental Health (Updated)
|
College |
Health Center Information |
|---|---|
|
L.A. City College |
Wesley Health Center |
|
East L.A. College |
Via Care Community Health Center |
|
L.A. Harbor College |
Harbor College Student Health Center Life Skills Center (for Mental Health) |
|
L.A. Mission College |
Northeast Valley Health Corp. |
|
L.A. Pierce College |
Pierce Student Health Center |
|
L.A. Southwest College |
Mosaic Family Care |
|
L.A. Trade-Tech College |
St. John’s Well Child & Family Center |
|
L.A. Valley College |
Valley Community Healthcare |
|
West L.A. College |
Mosaic Family Care |
Low Cost Internet Options for Students
As the Los Angeles Community College District (LACCD) LACCD continues to offer the majority of courses remotely in response to the current COVID-19 pandemic, Internet access will be required for participation in many class activities. Several organizations provide low-cost Internet access to students. As a courtesy, contact information for several providers is provided below for your consideration. LACCD does not endorse, recommend or in any way profit from this information and cannot be held liable for its accuracy or the terms for such services, whether free or charged thereafter. There may be additional low-cost offers from other organizations that may have similar offerings. All faculty, students, staff and the public should make their own informed decision by carefully reading the information on the companies’ websites or call them for more details.
Low-Cost Internet Service Providers (Government/Non-Profit)
LA County Hotspot Finder
Los Angeles County provides a website that locates publicly-available Wi-Fi hotspots, many of which offer free service.
CollegeBuys
CollegeBuys is a nonprofit program of the Foundation for California Community Colleges that provides low-cost hardware, software and Internet services to students.
City of Los Angeles/EveryoneOn
The City of Los Angeles, the California Emerging Technology Fund and EveryoneOn partner with the FCC to provide low-cost Internet services to qualifying families.
FCC Lifeline Program
The Federal Communications Commission (FCC) sponsors a nationwide program called “Lifeline” that partners with commercial phone and Internet providers to provide low-cost services to people who meet their eligibility criteria. Check your eligibility and search for local providers.
Human-I-T
Human-I-T is a nonprofit, charitable organization that provides low-cost technology and Internet access to individuals and households with low incomes.
Low-Cost Internet Service Providers (Commercial)
Comcast Internet Essentials
Comcast provides low-cost Internet Services and low-cost computers for people who meet eligibility criteria.
Spectrum Internet Assist
Spectrum provides low-cost Internet Services and low-cost computers for people who participate in a designated Federal assistance program.
YOU'VE GOT QUESTIONS, LOTS AND LOTS OF QUESTIONS, RIGHT? WELL, WE'VE GOT SOME ANSWERS, MAYBE NOT ALL, BUT HERE'S A START ABOUT HOW YOUR CALIFORNIA COMMUNITY COLLEGES ARE RESPONDING:
U.S. Department of Education Info
Visit the official U.S. Department of Education website
CANVAS INFO FOR STUDENTS
If you forgot your password to log on to your SIS portal, call the toll free number at (844) 695-2223, Monday thru Friday, 8:30 a.m. to 4:30 p.m.
All LACCD students are advised to take steps now to be prepared for accessing and using Canvas as part of the remote learning taking place across the LACCD in response to the COVID-19 pandemic.
To access the online learning platform Canvas, you will first need to sign into the Student Information System’s student portal at https://mycollege.laccd.edu/
Here is the link to directions for those who have never logged into the student portal: https://www.laccd.edu/Students/Documents/Student FAQ/how-to-login-loginpage.pdf
Here is a useful overview of how to get started in using Canvas: https://community.canvaslms.com/docs/DOC-18585-getting-started-with-canvas-as-a-student
You will also want to review the complete online student guide for Canvas at https://community.canvaslms.com/docs/DOC-10701-canvas-student-guide-table-of-contents.
If you need to access Canvas on a mobile device, here is how to do so: https://community.canvaslms.com/docs/DOC-10567-4212717947
There are also many useful YouTube videos available on this topic, including: https://tinyurl.com/wuy4nfl
If you need help with Canvas, or logging into the Student Portal, call the toll-free Student Help Line at (844) 695-2223, Monday through Friday, 8:30 a.m. to 4:30 p.m.
Students should also visit the “Distance Learning” webpages at their home college for additional resources.
| College | Distance Learning Webpage |
|---|---|
| East Los Angeles College | https://www.elac.edu/Academics/Online-Classes |
| Los Angeles City College | https://www.lacitycollege.edu/Students/Online-Assistance |
| Los Angeles Harbor College | https://effectiveness.lahc.edu/academic_affairs/SitePages/distanceeducation.aspx |
| Los Angeles Mission College | http://www.lamission.edu/Online/Home.aspx |
| Los Angeles Pierce College | http://online.piercecollege.edu/ |
| Los Angeles Southwest College | https://www.lasc.edu/services/online-learning |
| Los Angeles Trade-Technical College | https://www.lattc.edu/academics/online |
| Los Angeles Valley College | https://www.lavc.edu/virtualvalley/index.html |
| West Los Angeles College | http://www.wlac.edu/online/index.asp |
The California Community Colleges Chancellor’s Office (CCCCO) also has resources for students transitioning to an online learning environment; here is the link to access their useful set of interactive tutorials: https://apps.3cmediasolutions.org/oei/students.html
And here is a link to a webpage with information about a series of online workshops, conducted by the CCCCO’s professional learning network 3CSN, which are designed to support faculty and students in transitioning to remote learning—it includes student drop in hours for support and community: http://3csn.org/
LACCD has initiated a telephone hotline for faculty, students and staff to call with any general issues or concerns they might have related to the District, the colleges and the 2019 novel coronavirus or COVID-19.
The information hotline is (213) 221-5112
Please leave your name and phone number, your question or nature of your all and we will get back to you as quickly as possible.
If you prefer, you can contact the District by email at:
coronavirusinfo@laccd.edu
For college-specific concerns, contact each college directly at:
| Campus | Contact Phone Number |
|---|---|
| East Los Angeles College | (323) 265-8662 |
| Los Angeles City College | (323) 953-4010 |
| Los Angeles Harbor College | (310) 233-4010 |
| Los Angeles Mission College | (818) 364-7795 |
| Los Angeles Pierce College | (818) 719-6408 |
| Los Angeles Southwest College | (323) 241-5273 |
| Los Angeles Trade-Technical College | (213) 763-7052 |
| Los Angeles Valley College | (818) 947-2321 |
| West Los Angeles College | (310) 287-4325 |
* We will protect your identify and not share your name or contact information with outside parties.
For general information, the Los Angeles County Department of Public Health is recommending that all residents in Los Angeles County call 2-1-1.
For any life-threatening emergencies, always call 9-1-1. Remember to stay calm when talking to 9-1-1- operators. Be prepared to give your name; your location and exact nature of your call.
LACCD Facebook Page: https://www.facebook.com/LACCD/
LACCD Twitter Page: https://twitter.com/home
Stay up-to-date with the latest news releases from the District. View all News
SECURITY ALERT: BEWARE OF SCAMS
As public concern about the coronavirus and COVID-19 grows, scammers will take advantage of the situation to victimize people online. Scams may include misinformation on websites, social media and text messages to sell ineffective remedies claiming they can treat or prevent COVID-19. Other scammers may pretend to be a government agency with access to a vaccine or as a charity soliciting donations for victims. Instead, what they want is steal your money and personal information. Here are some tips to protect yourself from scams:
- Don’t click on texts, links or emails from sources you don’t know.
- Make sure anti-malware and anti-virus software on your computer, smart phone or tablet is up-to-date.
- Be careful when given unsolicited information or advice regarding coronavirus
- Learn more about how to protect yourself online by visiting the Federal Trade Commission’s website: https://www.consumer.ftc.gov/blog/2020/02/coronavirus-scammers-follow-headlines.