Exam Review Policy
We realize that wanting to know “what I missed”, “what was the right answer”, and “what did I say to warrant a 70%” are normal reactions in any test taking situation. However, provisions of State law and the fact that testing materials are subject to future use means that test items, scoring keys, and other testing materials are legally categorized as confidential information. To balance the need of a candidate to understand their examination performance with our test confidentiality and security concerns the Personnel Commission:
Encourages candidates to identify test questions they wish to be reviewed on their test booklet before leaving an examination session.
Provides individual and group Information such as test segment results, interview scores, pass points, and overall exam results in the examination results notice that each candidate receives.
Answers routine questions candidates have after receiving their results notice by phone.
Affords candidates who have more in-depth questions on any part of an examination one opportunity to review their examination results with a qualified member of the Personnel Commission staff in our office.
Together, these opportunities provide a candidate with sufficient information to understand their results and articulate an examination appeal if they believe that there has been procedural error, abuse of discretion or bias, or illegal discrimination.
Examination Review Appointment Information
Please note that if you are considering an appeal, you are required to review your results in person during the designated review period as a prerequisite to filing an appeal.
The Tuesday and Thursday following the notification of exam results. Please refer to your examination results notice for the specific dates.
Reviews are conducted in our office by appointment only between the hours of 9:00 a.m. and 3:00 p.m. An appointment may last up to 30 minutes.
To speak with the Examiner of Record or to schedule a review appointment, please call (213) 891-2129 Monday through Friday between the hours of 7:30 a.m. and 4:00 p.m., or send an email to firstname.lastname@example.org
Please take note of the following information:
Individual test items, test questions, evaluation factors, scoring keys, and related examination materials are not available for review because of confidentiality and security considerations.
The testing materials and results of other candidates are not available for review by a fellow candidate.
The comments and observations made by raters will be provided to a candidate. The identity of the rater making the comment or evaluation will not be revealed.
Electronic recordings of oral interviews are not available for review.
Candidates may not be accompanied by others during the review session. A candidate may designate, in writing, a representative to attend the review in lieu of his/her own attendance, subject to approval. Accommodations will be made for persons with ADA qualifying disabilities.
A qualified member of the Personnel Commission staff will conduct the review and will remain with the candidate throughout the review period.
Candidates may take notes of the comments made relative to their own performance, but may not take notes on information related to testing factors. The candidate’s notes may be reviewed at the conclusion of their review session.
Any device capable of picture taking or recording will not be permitted in the room during a review session.
Failure to schedule an appointment during the designated review period shall constitute a waiver of the right to review test results.
We take the quality of our testing materials and processes seriously and want to know of instances where an item may be flawed, an error has been made, or there are perceptions of unfairness or bias. Each question asked, comment made, or appeal filed is thoroughly researched to determine if the test or process has been compromised or there has been an adverse effect on any candidate. If an error is identified, corrective action is uniformly applied to all candidates. We do not consider questions regarding the testing process as a problem, but as an opportunity to improve the validity and credibility of our testing process.