Frequently Asked Questions

Updated Tuesday, September 15, 2020 at 11:00 a.m. 

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What are the different types of coronavirus tests?

The Associated Press (AP) news organization describes different types of coronavirus tests in this article​ (external link). The AP is answering additional Viral Questions in this series (external link).

What is the status of classes for classes at the Los Angeles Community College District for the upcoming Winter Session and the Spring 20201 Semester?

The current COVID-19 public health pandemic has not ended and is forcing some difficult choices on all colleges throughout the nation in terms of what can or cannot be done as part of in-person learning opportunities and other on-campus activities. In accordance with health orders and guidance from both local and state health officials, the current plan is for nearly all classes to remain in remote learning environments for the rest of the academic year, including the current Fall 2020 Semester, the Winter Session and the Spring 2021 Semester. Please read the important message from Chancellor Rodriguez​.

I have a lot of concerns about what is happening due to the COVID-19 public health emergency. What advice to you have?​

If you are feeling stressed, ​depressed, or anxious and need to talk
​with someone ​contact:

L.A. County Dept. of Mental Health 24/7

Access Line: (800) 854-7771

Text: "LA" to 741741

Additional Online Resources for Mental Health Assistance:


City County testing info graphic.jpg 

To learn more about COVID-19 testing, and to see if you are eligible, please visit:

I am a student and I just received one of the free Chromebooks, but I need tech support. Can you help?

Our supplier, human-I-T, provides one year of tech support. Use the Chromebook Setup Guide to get started. Contact them directly for tech support using contact info in the guide.

I am a renter in the City of Los Angeles, what are some protections I have during the COVID-19 emergency?

Please read the Renter Protection Fact Sheet from the City of Los Angeles.

What is COVID-19?

COVID-19 is a respiratory illness caused by the novel coronavirus that was first discovered in China in late December 2019.More information is available at the Los Angeles County Department of Public Health online at:

The U.S. Centers for Disease Control and Prevention (CDC) has expanded its list of symptoms for COVID-19.

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. These symptoms may appear 2–14 days after exposure to the virus:

  • Fever
  • Cough
  • Shortness of breath or difficulty breathing
  • Chills
  • Repeated shaking with chills
  • Muscle pain
  • Headache
  • Sore throat
  • New loss of taste or smell

How do I order an official transcript? I need an unofficial transcript.

There are two ways to order an official transcript. You can log in to your student portal at and click on the “Academic Records” tile and then the “Official Transcript Request” tab on the left hand side of the page or go directly to the National Student Clearinghouse at You will need the address of the receiving institutions when placing the order.

To view or print an unofficial transcript, click on the “View Unofficial Transcript” tab under the “Academic Records” tile and follow the instructions.

When is the last day I can receive an Excused Withdrawal (EW) for a class?

The deadline to receive an automatic EW non-evaluative grade is the last day to drop with a W/EW for the course (e.g., the end of week 12). The EW grade will automatically post on your student record after you successfully drop the class. To withdraw from a class, log on to your student portal at and click on the “Manage Classes” tile and select the “Drop Classes” tab from the menu. Follow the instructions to drop the class. 

After the last day to drop with a W/EW date, a student who continues to experience personal, professional or academic challenges due to COVID-19 may request an EW by sending an email from their district email account to the A&R email address. Students may request an EW grade up to one year.

​College ​Email
Ea​st L.A. College​
L.A. City College​
L.A. Harbor College​ ARHELP@LAHC.EDU
L.A. Mission College​
​L.A. Pierce College
L.A. Southwest College​
L.A. Trade-Technical College​ ​
L.A. Valley College​​
West L.A. College​​

Will I get a refund if I drop with an EW?

Students, who paid their institutional fees with a credit/debit card, will receive an automatic credit on the credit/debit card on file approximately 7 to 10 business after the drop is processed. Cash refunds will be deposited to your Bank Mobile card. If you are expecting a refund, set up your Bank Mobile account to either choose Bank Mobile VIBE or connect the account to your own bank for ACH deposits.  Students with no social security number (SSN) on file will receive a check from Bank Mobile.  Students who paid their institutional fees with the California Promise Grant are not eligible for a refund. 

How does an EW impact my Financial Aid?

EWs are treated as Ws for financial aid purposes. It depends on when in the semester you dropped the class and how many classes you dropped. It is highly recommended that you speak with a Financial Aid Representative at your home college to discuss if the EW grade will affect your financial aid package. To chat with a Financial Aid Representative, click on the “Online Counseling & Live Chat” tile on your student homepage.

Can I use my CARES Act to pay back the portion of financial aid for the class that I dropped with an EW?

If you have a financial aid overpayment, you may use your CARES Act funds to reduce or pay the balance. 

When is the second financial aid disbursement, Pell Grant, for the spring term being released?

The second financial aid disbarment, Pell Grant, was released on April 21, 2020.

Will there b​e summer classes?

Yes, all nine LACCD colleges will be offering summer classes. At this time the classes will be schedules to be remote. Summer enrollment opens on Monday, May 4 and closes on Monday, June 15, 2020.

When will the Summer 2020 semester begin?

Summer 1 classes begin on Monday, June 15, 2020.

Summer 2 classes begin on Monday, July 20, 2020.

When will the Fall 2020 semester start? 

The Fall 2020 semester will start on Monday, August 31, 2020.

When will my Fall 2020 Enrollment Date be displayed on my student portal?

Your registration date will be displayed on the Student Portal​ during the week of June 1. To locate your enrollment date, sign on to your student portal at and click on the “Enrollment Date” tab on the left side menu under the “Manage Classes” tile. 

Will the LACCD be offering in-person classes in the fall? 

All nine LACCD colleges will be offering fall classes. At this time the classes will be scheduled to be remote. If public health orders change and we can offer in-person classes safely, there may be additional classes added. Fall enrollment opens on Monday, June 8 and closes on Monday, August 31, 2020.

Can I receive a refund for my Spring 2020 parking permit?

Students that are completing their course work at the college and have an application on file for graduation and those students that plan to transfer, will automatically be provided a refund of 50% of the cost of their Parking Permit.

All other students will be allowed to use their current Parking Permits for parking when the on campus classes are resumed. Please retain your Spring 2020 Parking Permit to be used in a future term.

Can I receive a refund for my Associate Student Organization and Student Representative fee for Spring 2020?

The ASO and Student representative fee is non-refundable. Please visit the College’s ASO Facebook and Student Life Website for online activities and meeting schedules. All activities and meetings will be held remotely.


Can I receive a refund for my Health Fee?

The Health Fee is non-refundable. The College’s Health Centers will be open remotely to provide mental health services and physical wellness consultation and referrals.


How will I receive my refund?

Refunds will be deposited on your Bank Mobile card. If you are expecting a refund, set up your Bank Mobile account to either choose Bank Mobile VIBE or connect the account to your own bank for ACH deposits. Students with no social security number (SSN) on file will receive a check from Bank Mobile. Students who paid their institutional fees with a credit/debit card, will receive a credit on the card on file.​

How can I petition for a Pass/No Pass grade?

To execute a Pass/No Pass grading option, complete the Pass/No Pass Petition, and return the form from your District email address ( to the college email address below. If you are unable to scan and return the document with your handwritten signature; type your name in the signature line instead.

​College ​Email
Ea​st L.A. College​
L.A. City College​
L.A. Harbor College​ ARHELP@LAHC.EDU
L.A. Mission College​
​L.A. Pierce College
L.A. Southwest College​
L.A. Trade-Technical College​ ​
L.A. Valley College​​
West L.A. College​​

Is there a deadline to petition for a Pass/No Pass grade?

The deadline to petition for a grade basis change (i.e., Graded to Pass/No Pass) is the last day to drop with a W/EW for the course or after the Spring 2020 grades are posted.

Is there a limit on the number of courses/units I can take for Pass/No Pass?

For Spring 2020, the LACCD has lifted the restriction on the number of courses/units students can take for Pass/No Pass. Additionally, these courses will not count towards the maximum number of P/NP limits one may apply to a certificate or degree, including major courses.


Can I replace a substandard grade using Pass/No Pass?

For courses taken this term as a replacement/repeat of a previously-graded course may be taken Pass/No Pass. (Note that a grade of “Pass” will replace a previous grade, while a grade of “No Pass” will not replace a previous grade.) The previous grade GPA will not be counted towards the student’s cumulative GPA if replaced with the Pass grade.


Should I speak with an Academic Counselor before submitting a Pass/No Pass petition?

Students are strongly encouraged to speak with a Counselor to discuss their options for taking a course Pass/No Pass and the impact it may have on their academic standing, admissions, financial aid, and transfer to a CSU, UC or private universities.


How can I meet/chat with an Academic Counselor or Admissions Representative about the Pass/No Pass grade option?

To chat with an Academic Counselor or an Admission’s representative, click on the “Online Counseling & Live Chat” tile on your student homepage.

Why did classes move to remote learning?

The United States has declared a national emergency. It has been ordered by the California Governor Newsom and County Health Officer that “social distancing” and other methods such as self-quarantine must be used to prevent the community spread of COVID-19.

This includes limiting activities in which more than 10 people come together, including for schools and in-classroom instruction. Los Angeles County has enacted a “Safer at Home” order that limits many activities locally. The move to remote learning is an effort to ensure that your education can continue when it is not possible to have in-person classes.


Will holidays be the same?

Yes. All previously scheduled holidays will continue to be observed.


Did all classes resume on Monday, March 30?

No. We have been unable to transition a very small percentage of classes to remote delivery. These classes will remain suspended until at least May 4. We will be in contact with affected students to update them as soon as developments arise.


Will there be other changes this semester or future semesters?

Maybe. Unfortunately, we cannot predict the outcome of this pandemic, or if any additional changes will be required by health officials or government leaders. The District is closely monitoring the situation and is in regular contact with health officials, the State Chancellor’s Office and government leaders. We will do our best to keep you informed as soon as possible.


Does my class meet at the same time as it did when it was in person?

Look for communication from your professors to determine how and when the course will operate remotely. The course might be online live during the regular class meeting time. This is referred to as synchronous and could occur through Zoom, a feature that is already in Canvas. Other classes may use discussion boards, posted materials and other options referred to as asynchronous. Your professors are working extremely hard to be flexible and find the best way to support your learning.


My class requires hands-on activities such as a lab, career technical, or physical activity course. What happened to these classes?

You should have received information about these classes. Your professors are demonstrating amazing ingenuity to maintain effective learning online and some of these courses will be able to be offered remotely through advanced software or other innovation. However, some courses will be unable to shift to remote learning, so we will continue to work with you and your professor to find the best means to continue your education through using other platforms.

If don’t have internet access at home, what can I do?

Use a telephone to call or use a smart phone to access the following information per provider. The District cannot guarantee the current status of any of these offers.

We have posted some information on our website:​.

Internet Service Providers with Available Options:



Internet Essentials by Comcast

Xfinity – Wi-Fi by Comcast

  • All Xfinity WiFi Public Hotspots are now open to everyone on the “xfinitywifi” SSID.
  • Public hotspots can be found in small/medium businesses and outdoors in commercial areas.
  • Non-Xfinity subscribers need to accept Terms and Conditions to access the network and repeat when requested to continue to receive free unlimited access. Please refer to the map below for available public hotspots.
  • To find a hotspot: go to: and enter your Zip Code or City. A map will show the closest locations. Instructions on how to connect are provided under the “Ready to Connect?” Section under the map

What if I am sick, or get ill, and I can’t complete coursework due to the COVID-19?

Please notify your professor immediately of your health status if sick. Please contact your healthcare provider for direction. We will be as supportive and flexible for you as possible. If needed, please reach out to the professor and college to request an incomplete, which will allow you to complete the work at a later time. Another option is to request an Excused Withdrawal, discussed below.


Are services still available to me?

The colleges have not been providing in-person student services since March 16. Many student services are already available online via the Student Portal through SIS and the student portal. We are shifting as many student services into online, remote access and will provide updated information here when available. Check your student email for detailed information on online counseling and live chat.

I am having trouble with Canvas.

If you have still yet to login to Canvas, click the ”Getting Started” link at

You may also review the online student guide for Canvas at

Students should also visit the “Distance Learning” webpages at their home college for additional resources. There are also many useful YouTube videos available on this topic, including 

If you need help with Canvas, or logging into the Student Portal​, call the toll-free Student Help Line at (888) 930-5222, Monday through Thursday, 8 a.m. to 7 p.m., and Friday, 8 a.m. to 4 p.m.

I am having trouble signing on to the student portal.

If you need help with Canvas, or logging into the Student Portal​, call the toll-free Student Help Line at (888) 930-5222​, Monday through Thursday, 8 a.m. to 7 p.m., and Friday, 8 a.m. to 4 p.m.


I want to drop my classes, what should I do?

  1. Go to the Student Portal​ and log in.
  2. Click on the Manage Classes tile/icon
  3. From the drop-down menu, click on the Drop Classes option
  4. Select class or classes you wish to drop, confirm and submit.

If you are receiving financial aid, you should work with your Financial Aid Office to determine the impact of dropping classes and if any repayments may be required.

If you still choose to drop your classes as a result of the Coronavirus, we will work with you to make sure your academic record is not impacted. This will include the use of excused withdrawals, which do not impact your GPA for transfer or degree purposes. There is no need to make a request for this action. The college will convert your withdrawal (W) to an excused withdrawal (EW) automatically. This will also trigger a refund to your student account, if applicable.

Students who are U.S. Veterans receiving benefits must check with their Campus Certifying Officer first. Contact info is on the Student Portal​.

If I paid for my classes using cash, personal check or credit card and later need to withdraw from the class due to the coronavirus outbreak, can I receive a refund?

Yes. A refund will be automatically processed for all students that request an excused withdrawal.

Is there a website that will keep me informed about the district’s response to the coronavirus?

Yes. Go to

For Public Health information go to: