Process for Requests for Accommodation or Barrier Removal
From Members of the Public
Under the Americans with Disabilities Act (ADA)
 
The Los Angeles Community College District is dedicated to ensuring that all programs, services, benefits, activities and facilities operated or funded by the District and its nine colleges are fully accessible to and useable by people with disabilities.
The ADA Compliance Administrator oversees the implementation and local enforcement of the District's obligations under the ADA and other federal and state disability civil rights laws and accessibility standards.
I.              SERVICE REQUEST
Members of the public who need a modification or accommodation to a program, service, or activity of the District should make that request at the location where the accommodation is needed (i.e. the specific department of the college or the Educational Service Center (ESC) if that is the location).  An accommodation or barrier removal request can begin in a number of ways including by letter, an e-mail note, phone call or by using a request form.
If your request is urgent and you need an immediate response, please indicate the urgency in your request and we will do our best to respond within one (1) business day upon receipt. 
If your request is not urgent, the College or ESC will contact you to acknowledge receipt by US Mail or e-mail within five business days after we receive your request.
The written Request for Accommodation or Barrier Removal  form should be used to help clarify your request.
After reviewing the request, if the College or ESC needs time to provide the service or barrier removal that you request, you will be notified of the proposed action and the proposed time frame.
Requests for accommodation in the application process for a job with the District should be directed to the Personnel Commission, 770 Wilshire Boulevard, Los Angeles, CA 90017, class_jobs@email.laccd.edu, (213) 891-2129.
II.            FIRST STEP APPEAL FOR SERVICE REQUEST
If you believe that the college or ESC has not responded satisfactorily to your request, you may file an appeal with the ESC or College’s designated Section 504 ADA Title II Coordinator: 
Educational Service Center – Mardell Kuntzelman, ADA Compliance Administrator 
Los Angeles City College – Bob Garcia, Director of College Facilities garciabj@lacitycollege.edu
East Los Angeles College –Adrienne Ann Mullen, Dean - Community Services mullenaa@elac.edu
Los Angeles Harbor College – Ann Tomlinson, Vice President, Administrative Services tomlinaw@lahc.edu
Los Angeles Mission College – Daniel Villanueva, Vice President, Administrative Services  villandg@lamission.edu
Pierce College – Paul Nieman, Director of College Facilities niemanp@piercecollege.edu
Los Angeles Southwest College – Ferris Trimble, Vice President, Administrative Services trimblfe@lasc.edu
Los Angeles Trade-Technical College – Kathy Yamaguchi, Health & Safety Specialist yamagukh@lattc.edu
Los Angeles Valley College – Raul d. Gonzalez, Associate Vice President, Administrative Services gonzalrd@lavc.edu
Van de Kamp Innovation Center – Richard Arvizu, Associate Vice President Business Services  arvizuro@email.laccd.edu
West Los Angeles College – Allan Hansen, Director of College Facilities  hansenas@wlac.edu
The official Service Request Appeal form must be used.  If assistance in the filing of a complaint is needed, contact the ADA Compliance Office at the ESC.
Within 15 calendar days after receipt of the First Step Appeal, the ADA Coordinator or designee will meet with you to discuss the appeal and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or designee will respond in writing, and where appropriate, in a format accessible to you, such as large print, Braille, or audio tape. The response will explain the position of the District and offer options for substantive resolution of the matter.
III.           FINAL APPEAL FOR SERVICE REQUEST
If the First Step Appeal efforts to remedy accessibility or services issues are not successful, final appeals should be addressed in writing, if possible, to the ADA Compliance Administrator, Mardell Kuntzelman, at 770 Wilshire Avenue, Los Angeles, CA, 90015.  You may e-mail the ADA Compliance Administrator directly at kuntzeme@email.laccd.edu.
The official Service Request Appeal form may also be used to submit a final appeal of service request directed to the ADA Compliance Administrator.